Return Policy

We strive to provide you with the highest quality microgreens and exceptional customer service. However, if you are dissatisfied with your purchase, we offer the following refund policy:

1. Damaged or Defective Products: a. If your microgreens arrive damaged, spoiled, or in an unsatisfactory condition, please contact our customer support within 24 hours of receiving your order. We may request photo evidence to assess the issue. b. Upon verification, we will gladly offer a refund, replacement, or credit for the damaged or defective product.

2. Discrepancies or Errors: a. If there is an error or discrepancy with your order, such as receiving the wrong product or an incorrect quantity, please notify us within 24 hours of delivery. We will promptly investigate the issue and work towards a satisfactory resolution. b. Depending on the circumstances, we may offer a refund, replacement, or credit to correct the error.

3. Change of Mind: a. Due to the perishable nature of our microgreens, we are unable to accept returns or offer refunds for change of mind or personal preference. b. However, if you have any concerns or questions about our products, please contact our customer support team. We are here to assist you and provide any necessary information to ensure your satisfaction.

4. Refund Process: a. To initiate a refund or return, please contact our customer support team with your order details, including the reason for the request. b. Depending on the circumstances, we may require you to return the product, provide photographic evidence, or take other appropriate actions. c. Refunds will be issued to the original payment method used for the purchase, within a reasonable timeframe.

5. Non-Refundable Items: a. Some products may be non-refundable, such as perishable goods that have exceeded their recommended shelf life. b. Gift cards or promotional items are also non-refundable.

We reserve the right to determine the eligibility of a refund based on the specific circumstances of each case. Our goal is to ensure your satisfaction, and we will make reasonable efforts to resolve any issues that arise.

Please note that this refund policy applies only to purchases made directly through our company. If you purchased our microgreens through a third-party retailer, please refer to their respective refund policies.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We value your satisfaction and will gladly address any concerns you may have.